Privacy Policy
This Privacy Policy explains how Live English Time (referred to as “we,” “us,” or “Live English Time”) handles the personally identifiable information we collect when you use our website, LiveEnglishTime.com (the “Site”), and its services. This policy is part of our Terms and Conditions. By using our Site and services, you agree to be bound by both our Terms and Conditions and this Privacy Policy. If you do not agree, you must stop using the Site and cancel your registration.
Live English Time will never sell or transfer any customer-identifiable information to third parties.
Information We Collect
User-Provided Information We collect personal information when you register, update your profile, and interact with other users. To register, you must provide a username, password, native language, and email address. You may also choose to provide your country, gender, and English ability. We may also collect information about your interactions with other users, the content you view, and any points you earn on the Site.
From time to time, we may ask you to complete surveys or participate in sweepstakes and promotions, and we will collect the information you provide. We use this information to continually improve the service we offer you.
Cookies and Tracking Technology Please refer to our separate cookie policy for details on how we use cookies and other tracking technologies.
Supplemental Information We may combine the information you provide with commercially available demographic and marketing data from third parties to enhance your profile and better understand your preferences. This allows us to improve our content and inform you about products or services we believe may interest you.
How We Use Personal Information
When You Register When you register, you create a profile. If your profile is visible, your information, name, and picture may be shown to other registered users and visitors to the Site.
Our Use We may use the personal information you provide to contact you about our products and services. This may include contacting you via email, phone, text message, or other communication methods. If you win a sweepstakes or contest, we may post your name on a winner’s list and file it with state agencies if legally required.
Vendors We use other companies and individuals to perform services for us, such as sending emails, analyzing data, and providing customer support. These vendors have access to the personal information necessary to perform their functions but are not permitted to use it for other purposes.
Inviting a Friend If you are a registered user, you can share video links with others by providing their email addresses. We will send them an email with a link to the Site and an invitation to join. However, we do not use this information for any other purpose, and they must register themselves to become users.
Other Uses We may use your personal information to contact you about products or services you’ve expressed interest in, for example, if you have contacted customer service.
Service-Related Announcements We will send you service and account-related announcements when necessary, such as for maintenance or a delay in service. You generally cannot opt out of these non-promotional communications. If you no longer wish to receive them, you can cancel your registration by emailing us at info@LiveEnglishTime.com.
Exceptional Circumstances In the event of a merger, acquisition, sale of assets, or other business transfer, your personal information may be disclosed to the new entity. Your information may also be disclosed if we seek financing or investment. Additionally, we may release personally identifiable information when required by law, such as to comply with a subpoena, or to protect the rights, property, or safety of Live English Time, its users, or others.
Children’s Privacy Live English Time is not intended for use by children. We prohibit visitors under the age of 14 from becoming registered users and do not knowingly collect personally identifiable information from them.
Your Choices and Information Access
Opting Out You can opt out of the use of your information for marketing and promotional purposes by emailing us at info@LiveEnglishTime.com or by updating your preferences in your account settings. For example, to stop receiving our email newsletter, you can unsubscribe via the link in the newsletter or on your “My Account” page.
Updating Your Information As a registered user, you can update your personal information at any time by going to the “My Account” page and clicking on “Personal Info.” You can also select “unsubscribe” to be removed from our mailing list.
If you have concerns that the information we have on file is incorrect or wish to have your email address or registration information changed, please contact us at info@LiveEnglishTime.com. We will review and update or remove the information as appropriate. We may still retain some of your information to resolve disputes, enforce our Terms of Use, and for legal and technical reasons.
Data Storage, Transfer, and Retention
Storage and Transfer We store your personal information on secure servers. For customers in the European Economic Area (EEA), data is stored in the EEA. For users in Japan, data is stored in Japan, and for other users, it is stored in other regional data centers. All data centers have up-to-date firewall protection.
When we transfer your data outside of the EEA, Japan, or your local jurisdiction, we ensure a similar level of protection is in place. This may involve using countries that have been deemed to provide adequate data protection, specific contracts approved by regulatory bodies, or by transferring data to US providers who are part of the Privacy Shield framework.
Retention We retain your personal data for as long as necessary to fulfill our business interests, conduct audits, comply with legal obligations, resolve disputes, and enforce our agreements. The retention period is determined by the nature and sensitivity of the data, the purposes for which we process it, and applicable legal requirements.
You have the right to request the deletion of your personal data by emailing info@LiveEnglishTime.com. Please note that we will retain any financial information in accordance with local laws.
How We Protect Your Information
We have security procedures in place to prevent unauthorized access to your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. It is your responsibility to protect your password and computer from unauthorized access.
Our Site may contain links to other websites. Live English Time is not responsible for the privacy or security practices of these external sites.
Disputes
Any dispute over privacy is subject to this Privacy Policy and our Terms and Conditions, including limitations on damages, dispute arbitration, and the application of the laws of the country where Live English Time is located.
Contact Us
If you have any questions or concerns about this privacy policy, please contact us at info@LiveEnglishTime.com.
Modification of This Privacy Policy
The effective date of this Privacy Policy is listed at the bottom of the original document. We may update this policy as our practices or technology change, or as we add new services. If we make any significant changes to how we handle your personal information, the effective date will be updated. Your continued use of the Site after these changes means you accept and agree to the revised policy.