Live English Time is an online platform that connects you with qualified English tutors for one-on-one, live, interactive, online lessons. We offer a flexible, personalized and structured way to improve your English from anywhere in the world.
Our teachers are native English speakers from the Philippines with professional teaching certifications (such as TEFL, TESOL, or CELTA) and experience. You can check our instructors page to learn more.
We offer courses for all levels, complete pre-beginners (A0) and up, based on the Common European Framework of Reference for Languages (CEFR).
We offer a variety of courses, including Spoken (Conversational) English, General English, Business English and Exam Preparation (e.g., IELTS, TOEFL). You can check our All Courses and Course Selection Guide pages for details.
Yes, we have instructors who specialize in teaching English to children.
Getting
Started
First, take our free online placement test to determine your current English level. Then, browse our courses and purchase your first live course package.
Yes, we recommend all new students take our placement test. It helps us accurately assess your English level and tailor course content for you.
Yes, we offer a 25-minute free trial lesson so you can experience our platform and teaching style firsthand before committing to a plan. Check our page for demo lesson application.
After creating an account and purchasing a class package, you can select a course and weekly schedule.
In Live English Time education model, we choose the best instructor for you based on your schedule, level and course.
Pricing &
Payments
We offer various pricing plans and packages based on the number of classes you purchase. You can find detailed pricing on our Pricing and Courses pages.
Currently, we accept PayPal.
You can request a full refund as long as it's before your third class. If you are not satisfied with your experience, you can request a full refund before .
We don't offer traditional installment plans. However, you can manage your payments by choosing one of our smaller class packages. This allows you to pay a smaller amount up front while still getting the same great learning experience. You can purchase additional packages as you need them.
Technical & System
Requirements
You will need a computer (desktop or laptop), tablet, or smartphone with a stable internet connection, a working webcam, and a headset with a microphone. For better experience, we recommend bigger screens (desktop or laptop) rather than tablet and smartphones.
Our classes are conducted through Google Meet. We will provide you with a link and any necessary instructions before your class.
For users on Chrome, Firefox, Safari and new Edge we don’t require or ask for any plugins or software to be installed, Google Meet works entirely in the browser. On mobile, we ask that you install the Meet app from Apple App Store or the Google Play Store.
If you experience technical issues, please contact our support team immediately. We will do our best to assist you. If the issue is on our end, we may offer a full refund credit for the class.
Yes, our platform is fully responsive and can be accessed on both desktop and mobile devices. You can take your lessons and manage your account from your phone or tablet.
Classes &
Learning
Our standard lesson duration is 50 minutes, but we offer 25-minutes sessions for certain courses, too.
We offer private one-on-one lessons. If you want to form a small group for your classes, please contact us.
Our courses are generally aligned with the CEFR (Common European Framework of Reference for Languages) standards. Our teachers also use a wide range of up-to-date and effective teaching materials to meet individual student needs.
Absolutely. Our one-on-one lessons are completely customizable. You can communicate your focus areas to your teacher, and they will tailor the lessons and materials to help you improve in the specific skills you need.
Goals &
Progress
We provide assessment and progress reports upon request.
During your initial lessons, your instructor will work with you to understand your motivations for learning English and help you create a personalized study plan with clear, achievable goals. This plan will be reviewed and updated as you progress.
Your teacher will regularly assess your progress and provide feedback. If you feel you are not making the progress you'd like, you can discuss this with your teacher. You also have the option to switch teachers or speak with our support team, who can help you find a better fit.
Our platform tracks your progress through various methods, including teacher feedback, regular assessments, and your performance on practice exercises. We also offer level-up tests to certify when you are ready to move to the next CEFR level.
Course
Materials
Yes, many of our teachers provide digital materials, such as PDFs, links to articles, or practice exercises, as part of the lesson. Any required external materials will be communicated to you in advance.
It depends on your learning goals and the teacher's style. Homework is often assigned to help reinforce what you've learned in class, but you can discuss your preference for homework with your teacher.
Some of our teachers offer lesson recordings for you to review.
Our courses are generally aligned with the CEFR (Common European Framework of Reference for Languages) standards. Our teachers also use a wide range of up-to-date and effective teaching materials to meet individual student needs.
Customer
Support
You can contact our support team via our info email address, or WhatsApp support line. Check Contact Us page for details.
Yes, you can follow us on social media for updates, tips, and special offers.
Yes, we highly encourage feedback. You will have the opportunity to rate your teacher and provide comments. This helps us maintain a high quality of teaching and support.
Yes, you can request to switch instructors. To get started, please contact our support team with your course details and the reason for your request. We'll do our best to accommodate you.
Scheduling &
Cancellation
You can cancel or reschedule a class up to 4 hours before the scheduled time without deduction from your package.
The ideal frequency depends on your personal goals and schedule. However, most students see significant improvement by taking at least 3-4 lessons per week and dedicating time to self-study between classes.
In the rare event that an instructor has to cancel a class due to emergency or unavoidable circumstances, you will be notified before the class. The cancelled class will not be deducted from your package.
There's no single, simple answer for this question. The number of classes you need to advance to the next CEFR (Common European Framework of Reference for Languages) level depends on several factors. For detailed answer, please check our blog.
We understand that you may need a break from time to time. You can take a break from your lessons by informing us or your tutor.
Certifications
Yes, upon successful completion of a course or reaching a certain level, you will receive a certificate of completion based on number of classes you have completed.
Our certificates serve as proof of your participation and achievement. While they are not formal, globally-recognized academic accreditations, they are a great way to showcase your progress to employers or educational institutions.
Yes! We provide a free certificate of completion to everyone who passes the English level test in our website. The certificate is a great way to showcase your language skills. We will email it to you in PDF format. Each certificate includes a unique verification number that educational institutions and companies can use to confirm its authenticity by contacting us.
Data Privacy &
Security
We take your privacy very seriously. All personal information is handled in accordance with our Privacy Policy, which you can find on our website. We use secure technology to protect your data.
Yes, our payment processing is handled by a secure, third-party service provider that uses industry-standard encryption to protect your financial information. We do not store your credit card details on our servers.
You have below rights:
- The right to be informed.
- The right to access and correct your data.
- The right to be forgotten (data erasure).
- The right to object to processing.
